Conditions générales de vente

Welcome to SC Gastronomy! By booking our services, submitting payment, or interacting with our business in any way, you agree to the following Terms & Conditions and Refund Policy. These terms are legally binding and protect both you (the client) and us (the service provider).

1. Governing Law

This agreement shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes will be resolved exclusively in the courts located within Florida.

2. Booking, Deposits & Payments

• All bookings require a non-refundable deposit to secure your event date.
   
• Bookings are not confirmed until the deposit is received.
   
• Full payment is due at least 48 hours prior to your event.
   
• Failure to pay on time may result in cancellation without refund.

• Accepted payment methods: [Add your methods: e.g., Zelle, CashApp, Square, credit/debit].
  
   

3. Cancellations & Refunds

a. Client Cancellation

• More than 72 hours before event: Full refund (excluding non-refundable deposit).
   
• Less than 72 hours before event: Deposit and any pre-paid amount are non-refundable.
   
• Same-day cancellation or no-show: Full charge applies; no refund or credit.
   

b. Cancellation by SC Gastronomy

• We may cancel your event due to emergency, unsafe environment, natural disasters, or breach of terms.
   
• In such cases, we may issue a full refund or offer rescheduling, at our discretion.
   

4. Service Terms

a. Custom Orders

• Tastings, special orders, or unique ingredient requests are non-refundable once preparation begins or supplies are purchased.
   

b. Leftovers

• Any leftover food becomes the client's responsibility after service or delivery.
   
• SC Gastronomy is not liable for foodborne illness or spoilage caused by improper storage or mishandling once in your possession.
   

c. Venue Conditions

• Venue must be clean, safe, and legally accessible.
   
• Staff have the right to refuse setup or service in unsanitary or dangerous conditions.
   
• Harassment or mistreatment of staff will result in immediate service termination without refund.
   

5. Allergies & Dietary Needs

• You must notify us of any allergies or dietary restrictions at least 5 days before your event.
   
• SC Gastronomy is not an allergen-free kitchen and cannot guarantee food will be free of trace allergens.
   
• We are not liable for any allergic reactions if not properly informed in writing before the event.
   

6. Equipment Use & Responsibility

• Equipment (e.g., chafing dishes, serving tools) provided by SC Gastronomy must be returned clean and undamaged.
   
• Any lost or damaged items will be billed to the client at full replacement cost.
   

7. Refund Process

Refunds, if applicable, are processed within 7–10 business days to the original payment method.

To request a refund, please contact:
📧 sc.gastronomy@gmail.com
📞 656-237-8182
Include: Your name, event date, description of issue, and photos (if applicable).

8. Force Majeure

SC Gastronomy is not responsible for delays or non-performance due to:

• Natural disasters
   
• Power outages or accidents
   
• War, pandemic, or civil unrest
   
• Transportation or vendor issues
  These are considered “force majeure” events and may result in refund, rescheduling, or credit, depending on circumstances.
   

9. Photos & Marketing Rights

• We may take photos or videos of our food, setup, and environment for promotional use.
   
• We will not include clients or guests’ faces without written permission.
   
• You may opt out of photography by contacting sc.gastronomy@gmail.com in advance of your event.
   

10. Client Conduct & Staff Safety

• SC Gastronomy maintains a zero-tolerance policy for harassment or abuse of staff.
   
• If our staff feels threatened, unsafe, or mistreated, we reserve the right to terminate service immediately without refund.
   

11. Dispute Resolution

Before any legal action:

• Both parties agree to attempt informal resolution.
   
• If unresolved, legal action must be filed in the State of Florida under applicable laws.
   

12. Amendments & Additional Charges

a. Changes to Event

• Menu changes, guest count increases, venue changes, or service upgrades made less than 48 hours before the event may incur additional charges or be declined.
   

b. Additional Charges May Apply For:

• Guest count increases after final quote
   
• Last-minute changes to menu or logistics
   
• Extended service time beyond agreed hours
   
• Equipment damage or loss
   
• Staircase or difficult access delivery
   
• Additional staffing needs
   

We will inform you of any changes to your balance in writing before charging.

13. Acceptance of Terms

By confirming a booking, submitting payment, or using any of our services, you confirm that you:

• Have read and understood these Terms & Conditions
   
• Agree to be legally bound by them
   
• Accept the policies regarding cancellations, refunds, and service
   

14. Contact Information

For any questions, concerns, or requests, please contact:

📧 sc.gastronomy@gmail.com
📞 656-237-8182